关键绩效指标

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关键绩效指标

 一、组织如何确定目标、采取何种措施测量达到目标
 关键绩效指标，亦称KPI或者关键成功指标(KSI)，它帮助一个组织确定并采取措施测量达到目标。
 一旦一个组织分析确定了它的使命，确认分析它的所有赌金保管人，并且确定它的目标，它需要一种方法去测量达到那些目标。关键绩效指标是这种测量方法。
 二、关键绩效指标的定义
 关键绩效指标是一种可以测量的评价方法，它是一种事先的，反映了组织关键成功因素。它(KPI)是有财务和非财务两种指标，它用于帮助组织确定和采取措施测量达到目标。KPIs用于商业情报估计目前商业的现状和制定计划。实时监控KPIs运做作为经营活动的监控。KPIs频繁地用于测量困难的“价值”活动，例如领导发展、约定、服务和满意度。把KPIs和组织策略结合在一起(如平衡的计分卡)。

Key Performance Indicators
How an organization defines and measures progress toward its goals
Key Performance Indicators, also known as KPI or Key Success Indicators (KSI), help an organization define and measure progress toward organizational goals.
 Once an organization has analyzed its mission, identified all its stakeholders, and defined its goals, it needs a way to measure progress toward those goals. Key Performance Indicators are those measurements.
What Are Key Performance Indicators (KPI)
 Key Performance Indicators are quantifiable measurements, agreed to beforehand, that reflect the critical success factors of an organization. Key Performance Indicators (KPI) are financial and non-financial metrics used to help an organization define and measure progress toward organizational goals. KPIs are used in Business Intelligence to assess the present state of the business and to prescribe a course of action. The act of monitoring KPIs in real-time is known as business activity monitoring. KPIs are frequently used to “value” difficult to measure activities such as the benefits of leadership development, engagement, service, and satisfaction. KPIs are typically tied to an organization's strategy (as exemplified through techniques such as the Balanced Scorecard).

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