卓越绩效标准

中文字数: 5486  ,中文页数:  6  英文字数:  3079 ,字符数:19340  ,页数:10

《卓越绩效标准》
标准的目的:     
马尔克姆·波多里奇国家质量奖评奖标准是组织自我评价、评奖和为申请组织提供反馈报告的基础。此外,该标准在增强美国竞争力方面还有三个很重要的作用:
·有助于改进组织经营方面的实践、能力和结果；
·促进在全美各类组织中交流并分享最佳的运作方法；
·作为一种理解并管理组织经营的工具,指导策划,并提供学习的机会
标准的意图:     
标准被设计成用来帮助组织运用整合的方法,使组织的绩效管理达到以下结果:
·向顾客传递一种不断改进的价值观,有助于市场的成功；
·改进组织整体效率和能力；
·组织和个人的学习。
核心价值观:
本标准是建立在下面这套相互关联的核心价值观和概念基础之上:
· 领导的远见卓识；
· 以顾客为导向追求卓越；
· 组织的和个人的学习；
· 尊重员工和合作伙伴；
· 灵敏性；
· 关注未来；
· 管理创新；
· 基于事实的管理；
· 社会责任；
· 重在结果及创新价值；
· 系统观点。
这些价值和概念，将在下面详细说明,包含了在高绩效组织中所具有的信念和行为。以此为平台把主要经营需求整合在一个关注结果的框架内，这种框架为行为和反馈提供了基础。
领导的远见卓识:

《Criteria for Performance Excellence》
-----------Harry S. Hertz
Criteria Purposes
The Criteria are the basis for conducting organizational self-assessments, for making Awards, and for giving feedback to applicants. In addition, the Criteria have three
important roles in strengthening U.S. competitiveness:
_ to help improve organizational performance practices,
capabilities, and results
_ to facilitate communication and sharing of best practices
information among U.S. organizations of all types
_ to serve as a working tool for understanding and
managing performance and for guiding organizational planning and opportunities for learning
Criteria for Performance Excellence Goals
The Criteria are designed to help organizations use an integrated approach to organizational performance  management that results in
_ delivery of ever-improving value to customers and
stakeholders, contributing to organizational
sustainability
_ improvement of overall organizational effectiveness
and capabilities
_ organizational and personal learning
Core Values and Concepts
The Criteria are built on the following set of interrelated Core Values and Concepts:
_ visionary leadership
_ customer-driven excellence
_ organizational and personal learning
_ valuing employees and partners
_ agility
_ focus on the future
_ managing for innovation
_ management by fact
_ social responsibility
_ focus on results and creating value

 《卓越绩效标准》WORD格式全文下载链接