浅谈工程监理服务质量的问题和对策

摘要

我国的建设监理制度于1988年在全国范围内开始施行，到了1997年，《中华人民共和国建筑法》中才正式建立了监理的法律地位。作为一个举足轻重的建筑主体，监理行业已渐渐走向成熟。这个逐渐走向成熟的发展进程，使其在我国的建设工程管理中，为逐步走向社会化、专业化、规范化道路奠定了一个良好的基础。随着社会经济的发展，监理行业也将面临更多的机遇和挑战。当然，问题往往是和机遇并存的：比如大多数监理人员在现场缺少一套规范化的方法，开展工作具有一定的随意性，有时会处于一些被动状态，还无法正确把握该做什么、怎么做、做到什么程度；尤其是对理解上的误区，将使工作做得不到位，从而使监理作用的发挥受到一定的限制。

通过改进和规范监理管理体系，提升监理人员的服务意识，提升监理人员的素质，以适应现代管理，提升监理服务质量，才能更好的适应监理企业将来的成长发展。

本文通过查阅和调研各类文献资料，对于如何提高工程监理的服务质量问题，作了初步的挖掘和探讨。并从服务质量的角度，提出了当前工程监理中存在的问题。然后，提出了一些有效的对策和措施。

通过案例分析，阐述了如何提高工程监理服务质量。指出应建立和完善相关制度，并提出要加强人员培训，加强各方沟通，提升监理人员的服务意识，从而真正提升监理工作的服务质量。

关键词监理,人员素质,服务意识,服务质量

目录

摘要·························································································································1

目录·························································································································2

一绪论···················································································································3

(一)研究背景和现状····························································································3

(二)研究目的和意义····························································································3

(三)研究的方法和思路························································································4

二工程监理中服务质量存在的问题···································································5

(一)相关方的不规范行为····················································································5

(二)监理力量薄弱，履约能力低下····································································5

(三)监理单位企业管理缺失················································································6

三提高工程监理服务质量的建议·······································································8

(一) 从法规制度上完善监理制度········································································8

(二) 加强监理人员培训教育，提高监理人员的素质和服务意识····················8

(三) 加强监理单位企业管理，必要时寻求转型发展········································9

四 实证分析·········································································································10

(一) 案例工程概况······························································································10

(二) 该工程全面监理管理的实施······································································10

(三)对于成功实施全面监理管理原因的探讨··················································11

五结论与展望·····································································································12

(一)结论··············································································································12

(二)展望··············································································································12

参考文献················································································································13

致谢························································································································14