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范文编号:WL023 字数：10847，页数：22 摘要 关键词:物流企业；服务质量；评价体系 Logistics services are commissioned in accordance with the owner carried out in order to overcome the goods in space and time intervals as the main content of logistics operations. With modern information technology, the growing liberalization of international trade in services to improve and increasingly accelerated pace of China's logistics industry faces unprecedented opportunities and challenges. On the one hand, development of information technology to provide advanced logistics services not only the means, which it has brought about changes in the economic field also contributed to people's attention to the logistics industry, so that logistics services has been a huge market space. On the other hand, the domestic logistics activities of the business can not be well positioned to meet customer demand, businesses on the existing status of the logistics enterprise's logistics operations, particularly in logistics to meet capacity, operation, economics, and operations quality rating is not high. This article will first introduce the background and international research topics of the status quo; followed by a description of the quality of my physical status of business services; and then the analysis of the logistics enterprise service quality evaluation system based on the elements of the logistics enterprise service quality evaluation system, and evaluation of conducted a comprehensive evaluation system. Finally, service quality evaluation system for logistics companies were examples of analysis of . 物流企业服务质量评价模型研究相关范文 |
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