中小企业运营管理流程设计

1.引言··························································1

2.成都轻备教育科技有限公司运营管理的主要内容····················2

2.1公司简介·····················································2

2.2主要内容·····················································2

成都轻备教育科技有限公司运营管理流程··························3

3.1公司运营管理含义··············································3

3.2公司运营管理流程··············································3

成都轻备教育科技有限公司运营管理流程及其面临的主要问题········4

4.1教学运营不到位，教学资料有限··································4

4.2运营推广疏忽，内部参与度过高··································4

4.3引入话术不恰当，存在欺瞒······································4

4.4人员流动性大，销售缺乏专业度··································4

5.优化公司运营流程设计的措施····································5

5.1提升教学质量提升教学服务，更新学习资料·······················4

5.2制定并严格执行相关制度·······································4

5.3专业推广人员，内部信息的培训·································4

5.4重视用户运营制度管理·········································4

5.5坚持执行控制，相互监督·······································4

6.结论··························································5

7.参考文献 ·····················································6

中小企业运营管理流程设计

摘要：本文主要以本人在成都轻备教育科技有限公司实习期间，发现的公司用户运营管理流程所存在的漏洞作为本文的切入点，分析成都轻备在用户运营管理流程的现状，用户运营过程中应该要注意的问题，以及与之相对应改善的运营流程管理作出一些论述，同时，通过总结以往存在的问题为基础，深思熟虑后，根据自身所有的水平，提出了解决这些当前公司所存在的问题以及其相应的解决方案，来优化成都轻备的用户运营管理流程，从而，也是为了明确用户运营的管理制度，提升客户体验度，提升企业的竞争价值，促进企业的长远发展。

关键词：中小企业；营运管理；流程设计